Returns and Cancellations Policy — WAYLE

Updated September 15, 2026

To cancel an order from WAYLE, notify us directly by email or through the contact form. This policy applies to purchases from wayle.shop. We handle cancellations and refunds even when a product is shipped by an overseas supplier or warehouse.

Submitting a cancellation notice

Open a cancellation email to WAYLE, or send a message through the contact form. Include “Order cancellation,” your full name, and an order number or other details identifying the transaction. You may also give notice through any additional methods required by law.

You do not need to subscribe to a mailing list or wait for our approval for a cancellation notice lawfully submitted to be valid. Arrangements for returning the product are separate from submitting the cancellation notice.

When an online purchase can be cancelled

For a product purchased in a distance-selling transaction, cancellation may be notified from the transaction date until 14 days after receiving the product or the legally required transaction details document, whichever is later. Calculation of the period and exceptions are subject to applicable law.

A senior citizen aged 65 or over, a person with a disability, or a new immigrant as defined by law may be entitled to a four-month period if the transaction included a conversation with WAYLE, including electronic communication, and the legal conditions are met.

If you changed your mind

For cancellation unrelated to a defect, nonconformity, or breach on our part, a cancellation fee of up to 5% of the transaction price or ILS 100, whichever is lower, may apply. Returning the product to the business is the customer's responsibility and at their expense. We will not retrospectively charge shipping fees for shipping provided free of charge.

If the product is damaged, different, or not delivered on time

No cancellation fee applies when cancellation is due to a defect, nonconformity, failure to deliver by the agreed date, or another breach on our part. If the product has arrived, notify us and make it available where you received it; we will arrange collection at no cost to you.

You may attach a description or photo to help us investigate. This is not a condition that limits your statutory rights.

Returning a product and receiving a refund

Contact WAYLE for the return address and instructions. We recommend keeping the product and packaging, but opening the packaging does not, by itself, remove a statutory cancellation right. Significant deterioration of the product due to use may give the business rights under the law.

For a lawful cancellation, we will return payment, less any permitted cancellation fee that applies, and cancel future charges within 14 days of receiving the cancellation notice, according to law. You do not have to accept store credit instead of a cash refund to which you are legally entitled.

WAYLE does not offer returns or exchanges beyond statutory rights. These rights also apply to products purchased during a promotion.

Contact WAYLE

For questions or requests about an order or this policy: wayle.shop1@gmail.com or the store contact form.